Shipping and Exchange
Island wide: Delivery time frame is 3 working days within Colombo and suburbs, and 4-5 working days to all other parts of the island unless otherwise specified.
International: Delivery time frame is 10 working days, subject to clearance delays.
If we determine that we will not be able to deliver an order within the promised time frame, we will immediately contact you via email. At the same time, if your packages haven’t been delivered within this time frame and you haven’t received an email from us, don’t panic! Just email us at firstname.lastname@example.org and we’ll sort it out as soon as possible.
For Local and International Orders
In the event an exchange/refund is required, the product/s must be returned to us within 14 days of receiving the package with all the original tags still on them. Any products you’re not happy with can be refunded for cash to the exact value of your products.
If your return is in any way a result of an error by Who We Are, we will happily refund all applicable shipping costs paid on the product(s) you are returning. An email also needs to be sent to us at email@example.com with the item and copy of the invoice with the reasons for return and other details for the exchange.
If the return is not the result of an error by WWA, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking. It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
No refunds will be available after the 14-day returns period has expired.